DISTANCE SALES AGREEMENT

1. PARTIES

This Agreement has been signed between the parties below under the terms and conditions specified below.

a) VEPA KİŞİSEL BAKIM VE KOZMETİK ÜRETİM TİC. A.Ş. ("SELLER")

b) ___________________________________________("BUYER")

By accepting this agreement, the BUYER acknowledges in advance that if they confirm the order subject to the contract, they will be obliged to pay the price of the ordered item and, if any, additional fees such as shipping costs, taxes, and that they have been informed about this.

2. DEFINITIONS

In the application and interpretation of this agreement, the terms written below shall express the written explanations opposite them.

• MINISTER : The Minister of Customs and Trade,
• MINISTRY : The Ministry of Customs and Trade,
• LAW : Law No. 6502 on Consumer Protection,
• REGULATION : The Regulation on Distance Contracts (OG:27.11.2014/29188)
• SERVICE : The subject of any consumer transaction other than the provision of goods, performed or promised to be performed for a fee or benefit,
• SELLER : The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf or account of the provider of goods,
• BUYER : The real or legal person who acquires, uses or benefits from a good or service for non-commercial or non-professional purposes,
• SITE : The SELLER's website,
• ORDERER: The real or legal person who requests a good or service through the SELLER's website,
• PARTIES : The SELLER and the BUYER,
• AGREEMENT : This agreement concluded between the SELLER and the BUYER,
• GOODS : Refers to movable property subject to purchase and sale, and intangible goods such as software, sound, images, and similar items prepared for use in electronic environments.

3. SUBJECT

This Agreement regulates the rights and obligations of the parties under the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose characteristics and sales price are specified below, which the BUYER has ordered electronically through the SELLER's website.

The prices listed and advertised on the site are sales prices. The advertised prices and promises are valid until updated and changed. Prices advertised for a limited time are valid until the end of the specified period.

4. SELLER INFORMATION

5. BUYER INFORMATION

• Recipient
• Delivery Address
• Phone
• Fax
• Email/username

6. ORDERING PERSON'S INFORMATION

• Name/Surname/Title
• Address
• Phone
• Fax
• Email/username

7. CONTRACT SUBJECT PRODUCT/PRODUCT INFORMATION

7.1. The basic characteristics (type, quantity, brand/model, color, number) of the good/product/products/service are published on the SELLER's website. If the Seller has organized a campaign, you can examine the basic characteristics of the relevant product during the campaign period. It is valid until the campaign date.

7.2. The prices listed and advertised on the site are sales prices. The advertised prices and promises are valid until updated and changed. Prices advertised for a limited time are valid until the end of the specified period.

7.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.

7.4. The shipping cost for the product will be paid by the BUYER.

8. INVOICE INFORMATION

• Name/Surname/Title
• Address
• Phone
• Fax
• Email/username
• Invoice delivery :The invoice will be delivered to the invoice address along with the order during order delivery.

9. GENERAL PROVISIONS

• 9.1. The BUYER accepts, declares, and undertakes that they have read the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product subject to the contract on the SELLER's website, and have provided the necessary confirmation electronically. The BUYER accepts, declares, and undertakes that by confirming the Preliminary Information electronically, they have obtained correct and complete information about the address to be provided by the SELLER to the BUYER before the conclusion of the distance sales contract, the basic characteristics of the ordered products, the prices of the products including taxes, and the payment and delivery information.
• 9.2. Each product subject to the contract shall be delivered to the BUYER or the person and/or organization at the address indicated by the BUYER within the period specified in the preliminary information section of the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
• 9.3. The SELLER accepts, declares, and undertakes to deliver the product subject to the Contract complete, in accordance with the specifications stated in the order, and with any warranty documents, user manuals, and necessary information and documents, free from any defects, solidly, in accordance with legal regulations, meeting standards, and to perform the work based on principles of accuracy and honesty, to maintain and improve service quality, to show the necessary care and attention during the performance of the work, and to act with caution and foresight.
• 9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit consent before the expiration of the performance obligation arising from the contract.
• 9.5. The SELLER accepts, declares, and undertakes to notify the consumer in writing within 3 days from the date it learns that the performance of the ordered product or service has become impossible, and to return the total amount to the BUYER within 14 days.
• 9.6. The BUYER accepts, declares, and undertakes that they will confirm this Agreement electronically for the delivery of the product subject to the contract, and that if the product price is not paid and/or cancelled in the bank records for any reason, the SELLER's obligation to deliver the product subject to the contract will cease.
• 9.7. The BUYER accepts, declares, and undertakes that, after the delivery of the product subject to the contract to the BUYER or the person and/or organization at the address indicated by the BUYER, if the product price is not paid to the SELLER by the relevant bank or financial institution due to the unauthorized use of the BUYER's credit card by unauthorized persons, the BUYER will return the product subject to the contract to the SELLER within 3 days, with the shipping costs borne by the BUYER.
• 9.8. The SELLER accepts, declares, and undertakes to inform the BUYER if it cannot deliver the product subject to the contract within the stipulated period due to force majeure events such as circumstances beyond the will of the parties, unforeseeable events, and situations that prevent and/or delay the parties from fulfilling their obligations. The BUYER also has the right to request the cancellation of the order, the replacement of the product subject to the contract with an equivalent if available, and/or the postponement of the delivery period until the preventing situation is removed. If the order is cancelled by the BUYER, in cash payments made by the BUYER, the product amount will be paid back in cash and in one lump sum within 14 days. In payments made by the BUYER with a credit card, the product amount will be returned to the relevant bank within 14 days after the order is cancelled by the BUYER. The BUYER accepts, declares, and undertakes that the average process for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank may take 2 to 3 weeks, and since the reflection of this amount in the BUYER's accounts after its return to the bank is entirely related to the bank's transaction process, the BUYER cannot hold the SELLER responsible for possible delays.
• 9.9. The SELLER has the right to contact the BUYER for communication, marketing, notification, and other purposes through mail, e-mail, SMS, phone calls, and other means, using the address, e-mail address, fixed and mobile phone lines, and other contact information provided by the BUYER in the registration form on the site or updated by them later. By accepting this agreement, the BUYER accepts and declares that the SELLER may engage in the communication activities mentioned above directed at them.
• 9.10. The BUYER will inspect the goods/services subject to the contract before taking delivery; they will not accept damaged or defective goods/services such as crushed, broken, torn packaging, etc., from the cargo company. It will be considered that the delivered goods/services are undamaged and sound. The obligation to carefully protect the goods/services after delivery belongs to the BUYER. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must be returned.
• 9.11. If the credit card holder used during the order and the BUYER are not the same person, or if a security vulnerability related to the credit card used in the order is detected before the product is delivered to the BUYER, the SELLER may request the BUYER to submit identity and contact information of the credit card holder, the credit card statement for the previous month, or a document from the cardholder's bank stating that the credit card belongs to them. The order will be frozen for the period until the BUYER provides the requested information/documents, and if the aforementioned requests are not met within 24 hours, the SELLER reserves the right to cancel the order.
• 9.12. The BUYER declares and undertakes that the personal and other information provided during registration on the SELLER's website is accurate, and that they will immediately, in cash and in full, compensate the SELLER for any damages incurred by the SELLER due to the inaccuracy of this information upon the SELLER's first notification.
• 9.13. The BUYER accepts and undertakes from the outset to comply with legal regulations and not violate them while using the SELLER's website. Otherwise, all legal and criminal liabilities arising therefrom shall belong entirely and exclusively to the BUYER.
• 9.14. The BUYER may not use the SELLER's website in any way that disrupts public order, violates general morality, harasses and disturbs others, for an unlawful purpose, or infringes upon the material and moral rights of others. Furthermore, the member may not engage in activities (spam, viruses, Trojan horses, etc.) that prevent or hinder others from using the services.
• 9.15. The SELLER's website may contain links to other websites and/or other content that are not under the SELLER's control and/or are owned and/or operated by other third parties. These links are provided for the convenience of the BUYER and do not support any website or the person operating that site and do not constitute any guarantee regarding the information contained in the linked website.
• 9.16. The member who violates one or more of the articles listed in this agreement shall be personally responsible legally and criminally for this violation and shall hold the SELLER harmless from the legal and criminal consequences of these violations. Furthermore; in the event that this violation is referred to legal proceedings, the SELLER reserves the right to claim compensation from the member for non-compliance with the membership agreement.

10. RIGHT OF WITHDRAWAL

• 10.1. In the case of a distance contract concerning the sale of goods, the BUYER may exercise their right of withdrawal by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that they notify the SELLER within 14 (fourteen) days from the date of delivery of the product to them or to the person/organization at the address indicated by them. The expenses arising from the exercise of the right of withdrawal belong to the SELLER. By accepting this agreement, the BUYER acknowledges in advance that they have been informed about the right of withdrawal.
• 10.2. To exercise the right of withdrawal, a written notification must be sent to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated in this agreement. If this right is exercised, a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed if a RETURN INVOICE is not issued.) b) Return form, c) The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories if any. d) The SELLER is obliged to return the total amount and the documents obliging the BUYER to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification and to take back the goods within 20 days. e) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault. However, the BUYER is not responsible for changes and deterioration that occur due to proper use of the goods or product during the right of withdrawal period. f) If the campaign limit amount organized by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign will be cancelled.

11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

Since the products subject to this Agreement are cosmetics and personal care products and are special nature products, for these products to be returned, their packaging must not have been opened, they must not have been tested, spoiled, or used, and the BUYER accepts and declares that they ordered the products knowing and accepting this condition, and that the SELLER has no obligation to accept the return of the product in cases where this provision is not complied with.

12. DEFAULT AND LEGAL CONSEQUENCES

In the event that the BUYER defaults on payment when making credit card payments, they accept, declare, and undertake that they will pay interest and be responsible to the cardholder's bank within the framework of the credit card agreement between them and the bank. In this case, the relevant bank may resort to legal remedies; it may demand any resulting expenses and attorney's fees from the BUYER, and in any event, if the BUYER defaults due to their debt, the BUYER accepts, declares, and undertakes that they will pay for the damage and loss suffered by the SELLER due to the delayed performance of the debt.

13. AUTHORIZED COURT

In disputes arising from this agreement, complaints and objections shall be made to the consumer arbitration committee or consumer court at the consumer's place of residence or where the consumer transaction took place, within the monetary limits specified in the law below. Information regarding monetary limits is provided below:

Monetary limits: For applications to be made in 2026, Provincial or District Consumer Arbitration Committees are authorized for disputes with a value below 186,000 TL (one hundred eighty-six thousand) Turkish Liras.

14. EFFECTIVE DATE

The BUYER shall be deemed to have accepted all terms of this agreement when they complete the payment for their order placed through the Site. The SELLER is obliged to make the necessary software arrangements to obtain confirmation from the BUYER that this agreement has been read and accepted on the site before the order is placed.