Refund policy

PRELIMINARY INFORMATION

CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

1. If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

3. Shipping costs, which are product shipment expenses, shall be paid by the buyers.

4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, the Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications stated in the order, and with documents such as a warranty certificate and user manual, if any.

6. If it becomes impossible to fulfil the sale of the purchased product, the seller is obliged to notify the buyer in writing within 3 days from the date they learn of this situation. The total price must also be refunded to the Buyer within 14 days.

To view your orders and create a return request, you can log in here.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the Buyer does not pay the price of the product they purchased or cancels it in bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. If it is determined that the credit card used for payment by the buyer has been used unfairly by unauthorized persons after the product has been delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs to be borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure events occur that the Seller could not foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if they made the payment in cash, this fee is paid to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price is refunded to the bank again within 14 days from this cancellation, although it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer shall inspect the goods/services subject to the contract before receiving them; they shall not receive damaged or defective goods/services such as crushed, broken, torn packaging, etc., from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise their right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without providing any justification, provided that they notify the SELLER via the contact information below within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the address indicated.

12. CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:

  • COMPANY NAME/TITLE: VEPA KİŞİSEL BAKIM VE KOZMETİK ÜRETİM TİCARET ANONİM ŞİRKETİ
  • ADDRESS: Yukarı Dudullu Mah. Dudullu Org. San. Böl. No:28/1 34775 Ümraniye / İSTANBUL
  • E-MAIL: info@vepafirca.com.tr
  • TEL: 0216 316 91 14
  • FAX: 0216 316 91 18

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the purchase is for a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's approval before the expiry of the right of withdrawal period.

14. The costs arising from the exercise of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax, or e-mail within the 14 (fourteen) day period, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns issued on behalf of institutions will not be completed if a RETURN INVOICE is not issued.)

17. The return form, the box, packaging, and standard accessories, if any, of the products to be returned must be delivered completely and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to return the total price and the documents creating indebtedness to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to take back the goods within 20 days.

19. If there is a decrease in the value of the goods for a reason arising from the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages at the rate of their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or the product within the right of withdrawal period.

20. If the campaign limit amount determined by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. Since the products subject to this Contract are cosmetic and personal care products and are special nature products, it is necessary and mandatory for these products to be returned that their packaging is unopened, not tried, not deteriorated, and not used; otherwise, it is not possible to return these products and exercise the right of withdrawal. In addition, according to the Regulation, it is not possible to exercise the right of withdrawal regarding services whose performance has started with the consumer's approval before the expiry of the right of withdrawal period.

DEFAULT AND LEGAL CONSEQUENCES

22. The BUYER accepts, declares, and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between them and the cardholder bank if they default in the case of making payment transactions with a credit card. In this case, the relevant bank may resort to legal remedies; may demand the arising costs and attorney fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER accepts that they will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

23. You can make payments by Bank Transfer or EFT (Electronic Funds Transfer) to our Vakıfbank account (TL) with IBAN number TR09 0001 5001 5800 7312 2100 47.

24. You can benefit from online single payment or online installment opportunities for all your credit cards through our site. In your online payments, the amount will be withdrawn from your credit card at the end of your order.